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Help & Returns



Returns

Because all orders are made to order, it is important that you check your measurements against my size chart to avoid disappointment.

I hope that you are happy with your purchase from me, however, if you are not satisfied, please email me within 7 days of receipt of your item. Return the unworn item(s) within 14 days of receipt, and include your name and email address in the parcel. I regret that I cannot cover the delivery costs of unwanted items. Please note, that when you are returning an item to me, you are responsible for the item until it reaches me, I recommend that you obtain proof of postage. Once I have received your unworn item, I will refund via the original method of payment, or exchange according to your instruction.

Please be careful when trying on your new purchase, I will not refund any item that has been worn, or has deodorant/make-up/perfume damage. Items that appear to have been worn or damaged I will be unable to resell and they are not eligible for refund or exchange. Oh My Honey dresses are hand made to a high standard, but mistakes can sometimes happen. If your item is faulty or not what you ordered, please email me at info@ohmyhoney.co.uk with a description of the problem, and I will contact you with details of how to proceed with the return




Special Orders & Vintage Fabrics


I regret that I am unable to offer refunds on items made in a fabric of your choice, or a special design, because they are not available on my website, and I will be unable to resell them. Because there is only a limited amount of dresses I can make out of the vintage fabric I cannot offer refunds on these either. If you request a dress to be made in a fabric of your choice, it is up to you to decide if it is right for you. Please check your measurements against my size chart before ordering. If there is a problem with your order, please email me, with details of the problem and I will see if there is anything I can do.

Items that are returned to me after 14 days of receipt or fall out of my return policy will not be eligible for a refund




Payment Options


My online shop is run with Paypal, which is a fast and secure way to make payments. If you do not have Paypal, or wish to pay by a different method I also accept cheques, however work on your order will not commence until the cheque has cleared. I also accept bank transfers for some transactions; please email me at info@ohmyhoney.co.uk




P&P


I post all UK orders first class recorded delivery via Royal Mail. Orders for outside of the UK are not tracked unless specifically asked by the customer and extra costs covered. International customers may be charged a customs fee, which is something that I have no control over. I always retain proof of postage.

All dresses are handmade to order, please allow two weeks from the date you place your order for your product to arrive. If your order is urgent, please email me before ordering, and I will let you know when I will be able to make and post by. The postage will cost more if you want your item Special or Next Day Delivery





Garment Care



I realise how important it is to have a dress that you can wash yourself, so where possible I treat fabrics before making your dress so that they can be easily cared for. However, some dresses must be dry cleaned or hand washed only. Garment care varies from type and colour of fabric, instructions will be sent with your dress, either on a label in the dress, or in a card that comes with the dress.

For most dresses, I recommend hand washing, and hang to dry. Some dresses can be washed at 40 degrees, and some are dry clean only

Tulle can be delicate, so I recommend hand washing and hang to dry.

The vintage material I use is usually good quality fabric, in order to keep it this way, and to extend its life, hand wash.

If you are ever in any doubt, please email me with details of your garment.